Understanding and Troubleshooting Issues with Microsoft Clarity in China

Get to know the common issues with Microsoft Clarity in China and find all the needed solutions.

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Microsoft Clarity is a user experience analytics tool that helps businesses visualize user interactions on their websites. This technology enables companies to garner insights into user behavior, aiding them in improving their site performance and user engagement. Microsoft Clarity service has earned an established reputation among tech giants. Leading firms utilizing Microsoft Clarity include Microsoft itself, Staples, Nordstrom, The Home Depot, and Adobe, sealing its credibility across various sectors.

Notably, Microsoft Clarity handles billions of data points each day, offering services to firms of different sizes. From international enterprises to startups and small businesses — it caters to all business scales. The vast amount of user interactions data it processes enables Microsoft Clarity to provide detailed reports on user behavior and heatmap visualizations. Its dashboards make it easy for marketers to understand what users want, care about and how they interact with their websites.

That said, businesses that have a significant amount of their users based in China may experience some issues when leveraging this powerful tool. Understanding these issues and how to deal with them is crucial for companies looking to maintain the effectiveness of their online presence in the Chinese market.


While MS Clarity offers impressive features, businesses have reported compatibility and compliance issues when operating in China. These challenges can result in slow site speed and loading time, negatively impacting the user experience. One of the causes stems from the incompatibility problem between foreign technology and China’s exclusive internet infrastructure.

Link: CDN or 21YunBox - Which One Do You Need For China?

Another concern lies in the legal and compliance issues in China. As foreign companies seek to comply with the local regulations in China, these rules can impose restrictions on overseas technology, which directly impacts cloud services like MS Clarity.

Link: Make Your Site Compliant in China

Although Microsoft has its Azure cloud infrastructure in China, the complexities of Chinese Internet regulation could pose difficulties for companies using this service. As a result, for companies who want to provide a smooth user experience, skipping these struggles could mean switching to a domestic cloud service provider.


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