When your original site is updated, 21YunBox automatically synchronizes these changes to the 21YunBox version. However, if you notice discrepancies or missing content, there are several proactive steps you can take to ensure complete synchronization.
Self-Troubleshooting Guide
For general troubleshooting steps, learn how to address common issues on your 21YunBox site with our dedicated guide.
Video Content
If your site includes video content, check whether your current subscription plan includes Video Content Optimization by visiting your subscription page. If it does, please contact your account manager. Our support engineers are ready to assist with any issues related to video content.
Non-Video Content
If your website has gone through major changes—like adding new pages, changing the site layout, or a full redesign—after the initial “Fine-tuning” process, a full rescan and re-optimization may be needed to ensure everything works well in China.
Please submit a rescan request, and our team will take a look and guide you on the next steps.
Note: A fee may apply for a complete rescan and re-optimization.
If you have any questions, feel free to reach out to 21YunBox Support at support@21yunbox.com.
