Adobe Experience Cloud does not work in China
Adobe Experience Cloud does not work in China

TLDR; Adobe Experience Cloud (AEM) doesn’t work in China. Websites built with AEM load in 20+ seconds and have broken images and videos. Some AEM sites can not even be reached in China. This article explains why AEM sites have poor performance in China and give the only solution to address them that is fully compliant with the laws in mainland China.


In this article, we will walk you through some speed tests we conducted to determine if Adobe Experience Cloud works in China or not. Our staff conducted the tests in Shanghai (China Mainland) and Hong Kong (outside Mainland China) and we used 3rd party testing tools to ensure our tests weren’t biased.

By the end of this article, you should have a good understanding of Adobe’s DXP and if it works in Mainland China or not. Also, you can contact us to get a free speed test of your Adobe site for China.


What is Adobe Experience Cloud?

Adobe Experience Cloud (AEM), is a comprehensive content management solution for building websites, mobile apps and forms.

Adobe Experience Cloud is one of the leading Digital Experience Platforms (DXP) by Gartner Magic Quadrant 2021.


Does Adobe Experience Cloud Work in China?

The short answer is no.

Below is the long answer if you want to understand why:

  1. Adobe Experience Cloud claims to have Global coverage for your Adobe Experience Cloud site, but actually, China is not included as we’ll see below.

  2. If your business doesn’t have any legal licenses for your site and content in China, it is operating illegally in China.

Luckily we have put together solutions to make your business and Adobe Experience Cloud site work in China.

Don’t just take our words. Let’s look at some popular websites powered by Adobe Experience Cloud and see how well they work in China


How do we check if a website works in China or not?

There are two tests we need to perform to conclude if a website works in China.

  1. How fast is the site in Mainland China?
  2. Does the website operated by the business comply with the laws in China?

The second part of the test is a must for most businesses or organizations, not optional. If you are unsure why it’s a must, read Untold facts about ICP for China, and why you should get it.


Speed Tests Results

We picked 10 websites from Adobe Experience Cloud’s global enterprise customers and considered these websites to follow Adobe’s best practices.

Then we follow the test questions mentioned earlier for each website and create a report with the following format:

Example speed test results of a fast site in China
Example speed test results of a fast site in China

1. A figure to see how fast the site performs across Mainland China.

This figure basically shows how fast the website loads across Mainland China (green = fast, red =slow)


2. A video to see the site’s performance in China visually.

We made a screen record of the website loading in Shanghai, China. This provides you with an intuitive way to see how fast the site visually loads and understand what people in China actually experience when they visit the website.


3. A yes-no check to see if the site complied with the laws in China.

If the site passes the legal check, it’s a green check. If it doesn’t pass, we will tell you why it doesn’t pass.

Now, let’s dive into the reports for each of the selected businesses using Adobe Experience Cloud to power their sites.

 

Illy, www.illy.com

Illy is an Italian coffee company specializing in espresso. Illy markets its coffee globally in silver and red pressurized, oxygen-free cans. They also operate a network of cafes on shopping streets, in museums, and in airports around the world.

From our speed test, people in China have difficulty viewing the images on the Illy’s website. (that’s what the below figure means, red means unable to display images).

Illy's Access Speed is Slow if Accessible in China
Illy's Access Speed is Slow if Accessible in China

Here is a more intuitive way to see it, we screen-recorded the process when a user browses Illy’s website in Shanghai, click the video below to see it in action:

If you visit www.illy.com under China network conditions, you will see the above

Does the Illy’s website comply with the laws in China?

No. It doesn’t pass our legal check because the business does not have an ICP license displayed at the footer of their website.

If you don’t know what an ICP license is, click here to learn more.

Finding if a website has an ICP license is pretty straightforward, just scroll to the bottom of the page, if you see a number like this (see below Nike’s websites for China), then the business behind the website has an ICP for China. If not, they don’t have it. You can check if your website has it or not.

Below is an example of Nike’s website in China, and its ICP number.

Nike's ICP Number for China
Nike's ICP Number for China





Similarly, we ran the same tests for the rest of the selected Adobe Experience Manager websites.

 

Siemens, www.siemens.com

Siemens (SIEGY) is a German multinational conglomerate corporation headquartered in Munich and the largest industrial manufacturing company in Europe with branch offices abroad.

From our speed test, people in China will have difficulty viewing the images and opening them on Siemens’s website (that’s what the below figure means, red means unable to display images).

Images on Siemens's website are not accessible in China
Images on Siemens's website are not accessible in China

Here is a more intuitive way to see it, we screen-recorded the process when a user browses Siemens’s website in Shanghai, click the video below to see it in action:

If you visit www.siemens.com under China network conditions, you will see the above

Does the Siemens’s website comply with the laws in China?

No. It doesn’t pass our legal check because the business does not even have an ICP license at the footer of their website.

If you don’t know what an ICP license is, click here to learn more.




 

Wyndham Hotels, www.wyndhamhotels.com

Wyndham Hotels (WH) is a hotel company based in the United States. Wyndham is one of the largest hotel franchisors in the world, with 9,280 locations. It has a portfolio of 20 hotel brands, including Baymont, Days Inn, Howard Johnson, La Quinta, Ramada, Super 8, Travelodge, and Wyndham.

From our speed test, people in China will have difficulty opening Wyndham’s website (that’s what the below figure means, red means unable to display images).

Images on Wyndham's website are not accessible in China
Images on Wyndham's website are not accessible in China

Here is a more intuitive way to see it, we screen-recorded the process when a user browses Wyndham Hotel’s website in Shanghai, click the video below to see it in action:

If you visit www.wyndhamhotels.com under China network conditions, you will see the above

Does the Wyndham Hotels’ websites comply with the laws in China?

No. It doesn’t pass our legal check because the international website does not have an ICP license at the footer of their website.

If you don’t know what an ICP license is, click here to learn more.




 

Ben and Jerry’s, www.benjerry.com

Ben & Jerry’s Homemade Holdings Inc., trading and commonly known as Ben & Jerry’s, is an American company that manufactures ice cream, frozen yogurt, and sorbet.

From our speed test, people in China have difficulty viewing the images on the Ben and Jerry’s website. (that’s what the below figure means, red means unable to display images).

Ben and Jerry's Access Speed is Slow if Accessible in China
Ben and Jerry's Access Speed is Slow if Accessible in China

Here is a more intuitive way to see it, we screen-recorded the process when a user browses Ben and Jerry’s website in Shanghai, click the video below to see it in action:

If you visit Ben and Jerry's site under China network conditions, you will see the above

Does Ben and Jerry’s websites comply with the laws in China?

No. It doesn’t pass our legal check because the website does not even have an ICP license at the footer of their website.

If you don’t know what an ICP license is, click here to learn more.




 

Mclaren Automotive, www.cars.mclaren.com

McLaren Automotive is a British automotive manufacturer based at the McLaren Technology Centre in Woking, England. The main products of the company are supercars, which are produced in-house in designated production facilities.

From our speed test, people in China will have difficulty viewing the images and opening McLaren’s global website (that’s what the below figure means, red means unable to display images).

McLaren's websites speed test across China
McLaren's websites speed test across China

To see the site load in action, here is what a normal user would see in China:

The website cannot be reached by the user
The website cannot be reached by the user

Since the website cannot be reached by the user in China, we don’t provide a screen recorded video, even if we did, you will only see a blank screen like the above image.

Does McLaren’s website comply with the laws in China?

No. It doesn’t pass our legal check because the business does not even have an ICP license at the footer of its website.

If you don’t know what an ICP license is, click here to learn more.




 

Dyson, www.dyson.com

Dyson Limited, commonly known just as Dyson, is a Singaporean multinational technology company. Dyson is globally known for its vacuum cleaners, hair dryers, hair straighteners, hair stylers, air purifiers, humidifiers, hand dryers and lighting.

From our speed test, people in China will have difficulty viewing the images and opening Dyson’s global website (that’s what the below figure means, red and grey means unable to display images).

Dyson's websites speed test across China
Dyson's websites speed test across China

To see the site load in action, here is what a normal user would see in China:

If you visit Dyson's site under China network conditions, you will see the above

Does Dyson’s website comply with the laws in China?

Yes. Dyson passes the legal test because it has an ICP license for its website in China.

Dyson's ICP displayed on footer of its website in China
Dyson's ICP displayed on footer of its website in China




 

Air Canada, www.aircanada.com

Air Canada (ACDVF) is the flag carrier and the largest airline of Canada by fleet size and passengers carried. Air Canada maintains its headquarters in the borough of Saint-Laurent, Montreal, Quebec

From our speed test, more than half of China will have difficulty viewing the images and opening Air Canada’s global website (that’s what the below figure means, red and grey means unable to display images).

Air Canada's websites speed test across China
Air Canada's websites speed test across China

To see the site load in action, here is what a normal user would see in China:

If you visit Air Canada's site under China network conditions, you will see the above

Does Air Canada’s website comply with the laws in China?

No. It doesn’t pass our legal check because the business does not even have an ICP license at the footer of its website.

If you don’t know what an ICP license is, click here to learn more.




 

Logitech, www.logitech.com

Logitech International (LOGI) is a Swiss multinational manufacturer of computer peripherals and software, with headquarters in Lausanne, Switzerland.

From our speed test, people in China will have difficulty viewing the images and opening Logitech’s global website (that’s what the below figure means, red means unable to display images).

Logitech's websites speed test across China
Logitech's websites speed test across China

To see the site load in action, here is what a normal user would see in China:

If you visit Logitech's site under China network conditions, you will see the above

Does Logitech’s website comply with the laws in China?

Yes. Logitech passes the legal test because it has an ICP license for its website in China.

Logitech's ICP displayed on footer of its website in China
Logitech's ICP displayed on footer of its website in China




 

Hesta, www.hesta.com.au

HESTA is an Australian industry superannuation fund for workers in health and community service sectors. Formed in 1987, Hesta now has $50+ billion under it’s managament.

From our speed test, people in China will have difficulty viewing the images and opening Hesta’s global website (that’s what the below figure means, red means unable to display images).

Hesta's websites speed test across China
Hesta's websites speed test across China

To see the site load in action, here is what a normal user would see in China:

If you visit Hesta's site under China network conditions, you will see the above

Does Hesta’s website comply with the laws in China?

No. It doesn’t pass our legal check because the business does not even have an ICP license at the footer of its website.

If you don’t know what an ICP license is, click here to learn more.




 

Autodesk, www.autodesk.com

Autodesk, Inc (ADSK) is an American multinational software corporation that makes software products and services for the architecture, engineering, construction, manufacturing, media, education, and entertainment industries. Autodesk is headquartered in San Rafael, California, and has offices worldwide.

From our speed test, people in China will have difficulty viewing the images and opening AutoDesk’s global website (that’s what the below figure means, red means unable to display images).

AutoDesk's websites speed test across China
AutoDesk's websites speed test across China

To see the site load in action, here is what a normal user would see in China:

If you visit Autodesk's site under China network conditions, you will see the above

Does Autodesk’s website comply with the laws in China?

Yes. Autodesk passes the legal test because it has an ICP license for its website in China.

Autodesk's ICP displayed on website in China
Autodesk's ICP displayed on website in China




In short, if your business is going to China, make sure your website passes the two tests we mentioned above to have a fast speed of first load and good viewing and browsing quality for your users in China.

Reducing page load time by 0.1 seconds will increase the conversion rate by 8%.

Google, Deloitte

If you need help going to China, please contact us, we are happy to help.


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