Privacy Policy

This Privacy Policy is effective June 1st, 2019

Last Updated: July 2nd, 2019

This Privacy Policy is concerning and 21YunBox-related software, tools, and services.


21YunBox ("us", "we", or "our") respects your privacy. Whether you are a visitor to, other websites under the or 21CloudBox domain ("Site"), and or a user who uses our software, tools, and related services (collectively, our "Services"), this Privacy Policy is intended to demonstrate our commitment to transparency when it comes to your personal information.

By using any of 21YunBox's Services, you confirm you have agreed to the Terms of Service and read and understood this Privacy Policy.

Defining key terms

In our Privacy Policy, we define "Users" as visitors to our Site as well as customers who use our Services. Visitors, users, and customers of our User's sites are "End Users". Unless otherwise defined, terms used in this Privacy Policy have the same meanings as in our Terms of Service.

Information Collected

21YunBox offers a variety of services that are collectively referred to as the "Services." 21YunBox collects information from individuals who visit the Company's Website ("Visitors") and individuals who register to use the Services ("Customers"). When expressing an interest in obtaining additional information about the Services or registering to use the Services, 21YunBox may require you to provide the Company with personal contact information, such as name, company name, address, phone number, and email address ("Required Contact Information"). When purchasing the Services, 21YunBox may require you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the details of employees within the organization that will be using the Services ("Billing Information"). 21YunBox may also ask you to provide additional information, such as company annual revenues, number of employees, or industry ("Optional Information"). Required Contact Information, Billing Information, and Optional Information are referred to collectively as "Data About 21YunBox Customers." As you navigate the Company's Website, 21YunBox may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons ("Website Navigational Information"). Website Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol ("IP") address, and the actions you take on the Company's Website (such as the Web pages viewed and the links clicked). By choosing to provide any information to 21YunBox, you are giving the Company permission to use and store such information consistent with this privacy policy. The Company also collects and uses personal data regarding its employees ("Employee Data"), which may include: name, address, job title and other job information, location, compensation information, identification number, employment history, and copy of employment agreement.

Use of Information Collected

The Company uses Data About 21YunBox Customers to perform the services requested. The Company may also use Data About 21YunBox Customers for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company and its partners. 21YunBox uses credit card information solely to check the financial qualifications of prospective Customers and to collect payment for the Services. 21YunBox uses Website Navigational Information to operate and improve the Company's Website. The Company may also use Website Navigational Information alone or in combination with Data About 21YunBox Customers to provide personalized information about the Company. Employee Data is only used for the purposes of facilitating the performance of certain administrative tasks and functions relating to general employment and for processing and investigating reports under the Company's codes and policies ("Employee Data Purposes").

Public Forums, Refer a Friend, and Customer Testimonials

21YunBox may provide bulletin boards, blogs, or chat rooms on the Company's Website. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. 21YunBox is not responsible for the personal information you choose to submit in these forums. Customers and Visitors may elect to use the Company's referral program to inform friends about the Company's Website. When using the referral program, the Company requests the friend's name and email address. 21YunBox will automatically send the friend a one-time email inviting him or her to visit the Company's Website. 21YunBox does not store this information. 21YunBox may post a list of Customers and testimonials on the Company's Website that contain information such as Customer names and titles. 21YunBox obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.

Sharing of Information Collected

21YunBox may share Data About 21YunBox Customers with the Company's service providers so that these service providers can contact Customers and Visitors who have provided contact information on our behalf. 21YunBox may also share Data About 21YunBox Customers with the Company's service providers to ensure the quality of information provided. Unless described in this Privacy Policy, 21YunBox does not share, sell, rent, or trade any information provided with third parties for their promotional purposes. From time to time, 21YunBox may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from 21YunBox, the Company may share Data About 21YunBox Customers collected in connection with your purchase or expression of interest with our joint promotion partner(s), once 21YunBox has notified you of the information to be shared and obtained your consent to the sharing of the information. 21YunBox does not control our business partners' use of the Data About 21YunBox Customers we collect, and their use of the information will be in accordance with their own privacy policies. 21YunBox may use third-party service providers to manage credit card processing. Such service providers will not be permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company's behalf. 21YunBox reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company's rights and/or to comply with a judicial proceeding, court order, or legal process. Employee Data is only disclosed to third parties for the Employee Data Purposes. In no case does the Company disclose to third parties Employee Data for any incompatible purpose without first notifying the data subject and providing the data subject with an opportunity to affirmatively opt-out or object to such use or disclosure.

Users from outside of China

21YunBox and its Services are based in the People's Republic of China, and the Company's offices are headquartered in the People's Republic of China. Please be aware that information you provide to 21YunBox that it obtains as a result of your use of the Services may be processed and transferred to the People's Republic of China and be subject to People's Republic of China law. This information may also be processed by staff working for the Company or for one of its suppliers in the People's Republic of China. By using the Website, participating in any of the Services, or by providing 21YunBox with your information, you consent to this collection, transfer, storage, and processing of information to and in the People's Republic of China. 21YunBox will take all steps reasonably necessary to ensure that your data is treated securely in accordance with this privacy policy.

Communications Preferences; Opt In Policy

21YunBox offers Customers and Visitors who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the "unsubscribe" link located on the bottom of the Company's marketing emails. Additionally, you may send a request specifying your communications preferences to If, at any time after registering, you change your mind about receiving information from us or about the use of information volunteered by you, please send us a request specifying your new choice. Please contact us as specified herein.

How does this Privacy Policy apply?

This Privacy Policy describes what we do with personal information that we collect and use for our own purposes (i.e., where we are a controller), such as your account information and information about how you use and interact with our Services, including information that you submit to our customer support channels and certain information relating to your End Users.

When you use our Services, we store, process, and transmit your User Content. User Content includes content that you post or upload to our Services, such as your images ("User Content"). We store and process such files and information to provide the Services. This Privacy Policy does not describe what we do with User Content on our Users' instructions as a processor. If you are an End User of one of our User's sites, please check its privacy policy to learn more about how a User handles your information.

What information do we collect?

While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.

Personal information we collect regarding you or your device includes:

  • Information you provide to create an Account. This personally identifiable information may include but is not limited to, your email address, name, and a portion of your payment information from our payment processor (e.g., the last four digits, country of issuance, and the expiration date of the payment card.)

  • Emails and other communications that you send or otherwise contribute, such as customer support inquiries. Please note that our Service offers publicly accessible blogs and community forums. If you elect to post something in a public area of our Service, you should be aware that any content - including comments, contributions, or personal information you voluntarily disclose, is available to others. If you remove information that you posted to the Service, copies may remain viewable in archived pages or cached pages of the Service, or if other users have copied or saved that information.

  • To send marketing materials, subject to your opt-out option.

  • Information you share with us in connection with promotions, quizzes, surveys, or contests.

  • Information from your use of our Services or Users' sites. This includes IP addresses, preferences, web pages you visited before coming to our or our Users' sites, information about your browser, network, or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the Services and our Users' sites (such as timestamps, searches, clicks, browsing times, scrolling, transactions, referral pages, load times, and problems you may encounter, such as page loading errors).

  • Information we get from our partners to improve our Services, support our marketing initiatives, and better manage and measure our ad campaigns. This may include but is not limited to when our partners show you one of our ads on or through its advertising platform.

  • Information like your social media websites, your personal website name, and a description of you that you may provide at your own discretion.

How we collect personal information

We obtain personal information from various sources:

  • You provide some of it directly (such as by registering for an "Account")

  • We record some of it automatically when you use our Services or Users' sites (including and not limited to technologies like cookies, the 21YunBox speed test, 21YunBox code test, and Site Audit)

  • We receive some of it from third parties (like when you make payments to us using our Payment Processor.

I. Personal information you provide
In order to provide or improve our Service, we collect information from you in a number of ways. For example, we ask you to provide your name and email address to register, confirm your identity, and manage your account. We also collect information in order to contact you about the Service, your use of the Service, and provide marketing materials (subject to your marketing preferences). We additionally maintain emails and other communications that you send us or otherwise contribute, such as customer support inquiries or posts to our forums or customer support boards. You might also provide us information in other ways, including by responding to surveys or submitting a form.

Sometimes for contractual or legal reasons, we require you to provide us with information. If you do not provide personal information when requested, you may not be able to use our Services if that information is necessary to provide you with our Services or if we are legally required to collect it.

II. Personal information obtained from your use of our Services
When you use our Services, we collect information about your interaction with and activity on the Services, such as your IP address(es), pages that you visit on our Site, web pages you visited prior to coming to our or our Users' sites, information about your browser, network or device.

If you are an End User of our Users' sites, we may also collect information about your interaction with and activity on our User's sites. Your information, however, is used in an anonymous, aggregated, or pseudonymized form that does not focus on you individually. We use this data to provide, protect, access, or improve our Services.

When you use our Services and our Users' sites we also automatically collect some information using cookies and similar technologies.

Cookies are files with a small amount of data, which may include an anonymous unique identifier. We use cookies to provide the Service, for example, to personalize your experience of the Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

III. Personal information obtained from other sources
If you use a Third Party Service - such as Google - to register for an Account, the Third Party Service may provide us with your Third Party Service account information on your behalf. This information includes your name and email address. Your privacy settings on Third Party Services generally control what they share with us.

When you provide or update your Payment Information for our Services, we transmit it via an encrypted connection to our Payment Processor, Stripe. Stripe processes your payment information in accordance with Stripe's Privacy Policy. Payment Information may include but is not limited to, your shipping and billing address, name, and email ("Payment Information").

Why do we collect such information?

We use the personal information we obtain from you to:

Provide and operate our Services.

  • To communicate with you, such as by sending emails about Service-related announcements or transactions.

  • To improve, customize, and further develop our Services, based on your activity on or interaction with our Services.

  • To provide you support regarding our Services, such as ongoing customer assistance and technical support.

  • To contact you with general or personalized service-related notices or marketing material (subject to your marketing preferences).

  • To facilitate, manage, and administer certain contests, surveys, quizzes, or promotions related to our Services.

  • To provide you with customized services. For example, we use your location information to determine your language preferences. We also use cookies and similar technologies as described above for this purpose, such as remembering which of your Sites you most recently amended.

  • To ensure the security and integrity of our Services.

  • To improve and further develop our Services.

  • To enforce our Terms of Service and other legal terms and policies.

  • To manage our vendor and partner relationships.

  • To protect our and others' interests, rights, and property.

  • To tailor our advertising to what we think will interest you. For example, we may decide to serve you a particular advertisement based on your subscription plan or what we think may interest you based on other information that we have obtained from you.

  • To send you tailored marketing communications and other materials about products, offers, promotions of 21YunBox and our partners and measure the success of those campaigns.

We will only use your personal information for the purposes set out in this Privacy Policy when;

  • Our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you. For example, we need your email address so that you can sign in to your 21YunBox account.

  • When we have a legal obligation to use your personal information, such as to comply with applicable tax and other government regulations or to comply with a binding law enforcement request.

  • When we have a legitimate interest in using your personal information. In particular, we have a legitimate interest as a business in the following cases:

    • To provide, maintain, and improve our Services.

    • To anonymize and subsequently use anonymized information.

    • To monitor, analyze, and improve the security of our Services.

    • To share your personal information with other 21YunBox group companies that help us provide and improve our Services.

    • To administer and operate the 21YunBox Services and provide you with tailored communications, promotions, and advertising to develop our business.

  • To protect your vital interests or those of others.

  • When necessary for the purposes of a Third Party's legitimate interests, such as our partners who have a legitimate interest in delivering tailored advertising to you and monitoring and measuring its effectiveness or our Users who have a legitimate interest in having their sites function properly and securely and analyzing the usage of their sites so they improve their services.

How we share your personal information

Service Providers. The Services are integrated with various Third-Party services and applications (collectively, "Third Party Services") that may make available to you their content and products. We employ these Third Party companies and individuals to facilitate our Services, to provide the Services on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. We may also include links to applications and websites other than the Services, including those operated by third parties and affiliates. For example, we may use Third Party services such as Google Analytics that collect, monitor, and analyze this information in order to increase our Service's functionality. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purposes. Please be aware that we are not responsible for the privacy practices or content of applications and websites operated by third parties and that your interactions on any Third-Party Service or website are subject to that Third Party's rules and policies.

Third-Party Account Information. If you use Third Party Services, such as social media, you may provide us with your Third Party Services account information. We may store and transmit such account information to provide the Service and in accordance with the terms and policies of the Third Party Services.

Compliance With Laws. We may disclose your personal information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service, with or without notice to you.

Advertising and Promotions. We share personal information with third parties so they and we can provide you with tailored advertising and analyze its effectiveness. For example, we may share your pseudonymized email address with a Third-Party social media platform on which we advertise to avoid serving 21YunBox ads to people who already use 21YunBox.

Business Transaction. If 21YunBox Limited is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

Payment Processing. We transmit your personal information via an encrypted connection to our Payment Processor.

Your rights and choices

Where applicable law requires (and subject to any relevant exceptions under law), you may have the right to access, update, change or delete personal information.

You can update, modify, or delete personal information or that of your End Users directly in your Account. If you are unable to change your personal information within your account settings, please contact us at to make the required changes. You may also request the removal of your personal information from our blog or community forum or delete your account by contacting us at the same email address. It's important to remember that if you delete or limit the use of your personal information, the Service may not function properly.

You can also elect not to receive marketing-related communications from us by following the unsubscribe link (or of similar phrasing) or instructions included in any communications we send.

Please note that, for technical reasons, there is likely to be a delay in deleting your personal information from our systems when you request for us to delete it. We also will retain personal information in order to comply with the law, protect our and others' rights, resolve disputes or enforce our legal terms or policies, to the extent permitted under applicable law.

If you are an End User of one of our User's sites, you should contact them to exercise your rights with respect to any information they hold about you.

You may have the right to restrict or object to the processing of your personal information or to exercise a right to data portability under applicable law. You also may have the right to lodge a complaint with a competent supervisory authority, subject to applicable law.

How we protect your information

The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

How we retain your personal information

We will retain personal information regarding you, your use of the Services, that we process on behalf of our Users or collect directly from our users for as long as needed to provide you with the Services. You can ask for your personal information to be deleted at any time by deleting your Account or contacting us at Please note that there may be a delay in deleting your personal information from our servers and backup storage.

We also retain personal information for as long as necessary to achieve the purposes described in this Privacy Policy, for example, to comply with our legal obligations and to protect us in the event of disputes.

Please note that the precise periods for which we keep your personal information will vary depending on the nature of the information and why we need it. Please also note that in the course of providing the Services, we collect and maintain aggregated, anonymized, or de-personalized information which we may retain indefinitely.

Data Transfers

Your information, including personal information, may be transferred to (and maintained in) countries other than where you live. These countries may not have the same data protection laws as the country in which you initially provided the information. We may also store information locally on the devices you use to access the Service.

We may, in accordance with Article 46 of the GDPR, transfer personal information to recipients that have entered into the European Commission approved contract for the transfer of personal data outside the European Economic Area.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

End Users' personal information

Our customers, or Users, who have created a site using 21YunBox are responsible for what they do with the personal information they collect, directly or through 21YunBox, about their End Users. This section is directed to such customers.

If you're one of our Users, you may collect personal information about your End Users. You may also use cookies and similar technologies to analyze usage and activity on your site.

You are solely responsible for complying with any laws and regulations that apply to your collection and use of your End Users' information, including personal information you collect about them from us or using 21YunBox functionality or cookies or similar technologies.

You must publish your own privacy and cookie policy and comply with them. We are not liable for your relationship with your End Users, how you collect and or use personal information about them (even if you collect it from us or using 21YunBox functionality) and we won't provide you with any legal advice regarding such matters.

Your End Users' payment information may be processed via Third Party eCommerce Payment Processors with which you integrate your Account, in accordance with such eCommerce Payment Processors' terms and policies. We transmit your End Users' complete payment information when they initially provide or update it only so that we can pass it along to the eCommerce Payment Processors you agree to use. We don't collect or store your End Users' payment information.

Access to your personal information

You retain all rights to your personal information and can access it anytime. We will take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information. You can update many types of personal information, such as contact or payment information, directly within your account settings. If you are unable to change your personal information within your account settings, please contact us to make the required changes. It's important to remember that if you delete or limit the use of your personal information, the Service may not function properly.

If you have any questions about your personal information or this policy, or if you would like to make a complaint about how our Service processes your personal data, please contact 21YunBox by email at

Updates to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes.

Changes and updates to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about your personal information or this policy, or if you would like to make a complaint about how our Service processes your personal data, please contact 21YunBox by email at

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